Refund & Return Policy

Returns:

• Because our products are perishable and cannot be restocked or resold, we are unable to accept returns.

• We guarantee delivery to the home address listed on your account for the first order.

• We cannot guarantee delivery for orders placed with a business address. If your package is sent to a closed business, the courier will not be able to deliver the next day, and your order may be unfrozen.

Refunds:

Items Covered:

• Damaged items (not carrier-related)

• Delayed delivery resulting in heated or damaged items

• Missing items

Items Not Covered:

• Incorrect address provided or refusal to accept delivery

• Delayed delivery due to an incorrect address

• Unable to retrieve your order on the guaranteed delivery date, resulting in unfrozen items.

If you have any questions or concerns, please contact: Support@itsuning.shop